Please click any of the questions below for the answer. If your question is still not answered please either contact us on 01253 811957, send your question via email to kepplegate@yahoo.co.uk or adam.kepplegate@yahoo.co.uk or alternatively use our on-line live chat in the bottom right corner of the page. 

Domiciliary care

  1. Do you only provide care to certain areas?
  2. Are your carers trained?
  3. Can I put you down as a contact for my lifeline pendant?
  4. Do you take direct payments?
  5. Are your carers nurses?
  6. Do you charge extra for evenings and weekends?
  7. How do you know your carers have stayed the length of the visit?
  8. Does the EMS your company uses cost me?
  9. Do you have a minimum visit length?
  10. Do you have a maximum visit length?

 

Residential care

  1. Are your bedrooms en-suite?
  2. Can I bring my pet with me?
  3. Do you have different rates for different rooms?
  4. Do you have a top up fee?
  5. Are there nurses on duty?
  6. What are your visiting times?
  7. Do you have a waiting list?

 

Respite and Day Care

  1. Do you have a dedicated respite room?
  2. Do you do day care at weekends?
  3. Are the meals included in the day care cost?
  4. Can I come just for bathing assistance?
  5. Is there a waiting list for respite?

 

Meal Service

  1. Do you only deliver to certain areas?
  2. What if I have an allergy?
  3. Do I have to make a minimum order?
  4. Do you do meals over Christmas?

 

Domiciliary care

Do you only provide care to certain areas?

Yes. Our domiciliary care service provides to the following areas; Hambleton, Stalmine, Knott End and Preesall. We also provide care to some areas of Pilling. You can download our post code checker to check to see if we cover your post code or alternatively you can call to talk to Adam Purnell on 01253 811957 (Option 2) to enquire.

Are your carers trained?

Yes. We ask that all our carers complete their QCF Level 2 in Health and Social Care (formally NVQ). We also provide all our staff with essential common induction standards straining as well as all other necessary training. We also offer additional training for those wanting to gain more specialised knowledge in certain areas such as diabetes and PEG feed training.

Can I put you down as a contact for my lifeline pendant?

Unfortunately no. At present we do not offer a 24 hour call out service. We recommend that family and close friends be put down on your lifeline contact details. If you have no family that live local Lancashire County Council offer a telecare service that you may benefit from enquiring about. Click here to find out more. 

Do you take direct payments?

Yes. We take direct payments, continuing healthcare, private, and council funded individuals.

Are your carers nurses?

No. Our staff are not registered nurses. We do however work closely with the local medical centre and the district nurses and can help organise and request appointments.

Do you charge extra for evenings and weekends?

No. We do not charge extra for evenings or weekends.

How do you know your carers have stayed the length of the visit?

We use what is called an ‘Electronic Monitoring System’. When a carer arrives at a visit they will book on using your land line phone and they will book off when they leave. This is tracked in real time by our care planning software so we can see the time a carer has spent at a visit. If a carer does not, for whatever reason, show up to a visit an alert is sent to our on call team who will then; contact the service user to let them know there has been a problem, ascertain where the allocated carer is, send a replacement carer or original carer out to the service user. We would never leave an individual without a carer.

Does the EMS your company use cost me?

No. When a carer books on at the start, and off at the end, of a visit it does not cost you. It doesn't’t even show up on your phone bill.

Do you have a minimum visit length?

Yes our minimum visit duration is 30 minutes.

Do you have a maximum visit length?

No. As long as it takes place between 7am and 10pm you can have a visit as long as you wish.

 

Residential care

Are you bedrooms en-suite?

Some of them are, yes. We currently have 4 en-suite rooms. All our rooms have private wash basins.

Can I bring my pet with me?

Yes, within reason. We would have to conduct a risk assessment but we would endeavour to make it possible. We want this to be as much like home as possible.

Do you have different rates for different rooms?

No. All our rooms are the same rate.

Do you have a top up fee?

Yes. Please contact Pauline Howarth on 01253 811957 (option 4) to discuss rates and fees.

Are there nurses on duty?

No. Kepplegate house is a care home without nursing. We do however work closely with the local medical centre and the district nurses and can help organise and request appointments.

What are your visiting times?

We have an open door policy. Families and friends are welcome to visit at any time. All we ask is that if you are coming late in the evening (after 8pm) or early in the morning (before 8am) you phone in advanced just so that the night staff are aware.

Do you have a waiting list?

Yes. Please phone and speak to Karen Shaw or Lilia Higginson on 01253 811957 (option 1) to discuss this further.

 

Respite and Day Care

Do you have a dedicated respite room?

Unfortunately no.

Do you do day care at weekends?

Yes. We offer day care 365 days a year.

Are the meals included in the day care cost?

Yes our day care is a flat cost. Please phone Karen Shaw or Lilia Higginson on 01253 811957 (option 1) to discuss this further.

Can I come just for bathing assistance?

Yes. However we would need prior notice. Please phone Karen Shaw or Lilia Higginson on 01253 811957 (option 1) to discuss this further.

Is there a waiting list for respite?

Yes. Please phone and speak to Karen Shaw or Lilia Higginson on 01253 811957 (option 1) to discuss this further.

 

Meal Service

Do you only deliver to certain areas?

Yes. Yes. Our meal service delivers to the following areas; Hambleton, Stalmine, Knott End and Preesall. We also provide meals to some areas of Pilling. You can download our post code checker to check to see if we cover your post code or alternatively you can call to talk to Adam Purnell or Pauline Howarth on 01253 811957 (Option 3) to enquire.

What if I have an allergy?

If you have any allergies please phone us on 01253 811957 (Option 3) to discuss this with us.

Do I have to make a minimum order?

No. You can order as many meals or as few as you like.

Do you do meals over Christmas?

Yes. We deliver meals 365 days a year. 

 
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Last modified: 31 December 2015.