We don't expect you just to take our word for it. We conduct regular surveys with everyone who uses our services to ensure we can improve on any of our shortfalls and maintain an established quality service. Here are what some of our clients had to say in the questionnaires:-
Residential Care Testimonials
We have always been extremely satisfied with the kindness and care shown to our relatives and recommend your services to the community
Mrs R. B.
We are very happy with the standard and quality of care, the staff are a credit to the home. They always celebrate all national days with flags and balloons which makes for a very friendly and calm atmosphere, they involve all residents in games and activities.
Mr and Mrs C. B.
Overall we find the quality of care and service given are of a high standard.
I am very impressed with the care and patience shown to the residents in your care home.
It is a very good, warm and friendly service.
The care the girls provide is excellent and they are all very friendly. Nothing is too much trouble for them.
We look forward to your girls coming, you look after us really well. We haven’t a bad word to say and I really mean that. You brighten our day!
Mr and Mrs S.
My experience with your company is very limited, but what I have had has been excellent.
Very satisfied with the care, the staff are friendly and helpful. In respect of response to telephone calls for assistance, help was quickly available. The staff are extremely kind!
Respite and Day Care Testimonials
I am very happy with all aspects of care at Kepplegate and I can’t thank the staff enough for their patience and kindness, towards my mother.
Mrs D. L.
My daughter and I were able to go away, feeling that my husband was in safe hands and would be well cared for. Thank you for that assurance.
Mrs J. L.
Meal Service Testimonials
We have always been satisfied with your service. Everyone who delivers our food has become a 'friend' and every telephone call we have made to you has been treated with kindness and helpfulness. We wouldn't change you for the world!!
Mr and Mrs W.